One mailbox.
A person answers.
Write to hello@blockrun.ai for support, billing, sales or anything else, and you will hear back within two business days. Bugs go to the repository they belong to, listed below.
Reach us
Questions, a call that came back wrong, a charge you do not recognise. Include the model and the time of the request so we can find it.
Volume, invoicing, a private deployment, or the agent token audit. Tell us what you run and roughly what it costs you each month, and the first call starts from your numbers.
For enterprise conversations. If you have agents in production and a bill that is already real, start with the assessment — three questions, then a slot.
New models, incidents and changes as they ship. The dated log is at /changelog.
Bugs and feature requests
Open an issue on the repository for the tool you are using. Everything below is public; the whole organisation is at github.com/BlockRunAI.
Security
Found a vulnerability? Email hello@blockrun.ai with “Security” in the subject and we will acknowledge it within two business days. Please give us a chance to fix it before publishing, and do not test against other people's traffic.
How payment security works →